Customer Relation Internship

Jakarta Barat, Indonesia
Internship
Entry Level

About us:  

Populix is a consumer insights platform that helps businesses connect with its database of respondents and provides them with insights to better understand the preferences of Indonesian consumers. Populix has a pool of over 1,000,000 diverse, readily accessible, and highly qualified respondents across Indonesia. Its products range from intensive research studies to simple surveys and can be arranged on a project or subscription basis. Focusing on Indonesian consumers being super sticky to their phones, Populix facilitates a diverse range of data collection methods via its mobile app.

Responsibilities

  • Respond to and resolve user inquiries via a CRM tool and email.
  • Document user interactions and feedback.
  • Contribute to the improvement of customer relation strategies and/or experience.
  • Communicate clearly and effectively in writing, and empathize with users.
  • Participate in team meetings and training sessions.
  • Perform other administrative duties as needed.
  • Report technical problems to the support team.


Qualifications

  • Based in Jabodetabek
  • Fresh graduates or current students are welcome.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Detail-oriented and organized.
  • Familiarity with Intercom/Zendesk/other CRM tools are preferred.
  • Customer-facing experience is a plus.


Other notes

  • You are expected to work at the office occasionally (3-4 times a month).
  • You must own your own laptop.


Benefits

  • Gain practical, real-world experience in customer relationship management and develop essential professional skills within a dynamic and supportive team environment.
  • This is a paid internship opportunity.
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